ilovenatural Shipping Policy

Last updated: 30 October 2025

1. Order Processing

All orders are processed within 1–3 business days (excluding weekends and public holidays).
Because our products are handcrafted in small batches, each order undergoes a quality assurance check before dispatch.
Slight delays may occur during peak seasons such as Black Friday, Christmas, or promotional campaigns.

2. Shipping Partner

All deliveries are fulfilled through BobGo Smart Shipping Solutions, ensuring:

Reliable nationwide courier coverage across South Africa.
Door-to-door and locker delivery options.
Full parcel tracking and delivery notifications.
For support, visit the BobGo Help Centre or contact orders@ilovenatural.co.za.

3. Delivery Timeframes

Region Estimated Delivery Times:

Major Cities (Cape Town, Johannesburg, Durban) 2–4 business days
Regional Areas 3–7 business days
Remote or Outlying Areas 7–14 business days
Delays may occur due to weather, courier backlogs, or local area restrictions.

4. Shipping Costs

Free Shipping: Orders over R5,000.00 (South Africa only).
Standard Courier: From R95 (door-to-door).
Bob Locker Delivery: From R69 (where available).
International Orders: Not currently available due to cosmetic and therapeutic regulatory compliance requirements.

5. Tracking & Delivery

A tracking number will be emailed once your parcel has been dispatched.
Track your parcel anytime via the BobGo Tracking Portal.
A signature or delivery confirmation is required upon receipt.
Failed Deliveries: Two reattempts are made before the parcel is returned to the depot (held for up to 7 days).

6. Important Limitations

No P.O. Box or Private Bag deliveries – please provide a physical address.
High-Risk Areas: In some locations, BobGo may limit or refuse delivery for safety reasons. We’ll contact you to arrange an alternative solution.
Heat-Sensitive Items: From May to December, temperature-sensitive products are shipped with protective ice packs where applicable.

7. Damaged or Lost Parcels

If your order arrives damaged or missing, please notify us within 48 hours at orders@ilovenatural.co.za with:

Your order number,
A photo of the damaged parcel/product, and
The tracking number.

Once reviewed, we’ll offer a replacement or refund at our discretion.
Please note: We cannot be held liable for parcels sent to an incorrect or incomplete address provided by the customer.

8. Address Accuracy & Redirections

Please verify your delivery address before checkout.
A R150 re-routing fee applies for address changes or redirections after dispatch.
Parcels that cannot be delivered and are returned to us will be refunded minus the shipping costs.

9. Contact Us

For all shipping-related inquiries:

orders@ilovenatural.co.za
Responses within 24–48 business hours

ilovenatural is committed to delivering your order with care, integrity, and eco-conscious packaging — ensuring your experience reflects the natural beauty of our products. 🌿