Shipping Policy

Where we deliver

• We deliver throughout South Africa only. 
• Please note that we are unable to accept international billing addresses or P.O. box billing addresses currently 

What it costs

• Your shipping option and cost are shown at checkout before you pay. Delivery times are estimates and may vary by location within South Africa.
  
  ⚠️ This policy governs retail orders on store.ilovenatural.co.za only. Reseller and wholesale orders are governed by the separate B2B Shipping & Trading Terms.
    

When we dispatch

• We dispatch all orders, unless otherwise stated, within one working day of receiving payment into our accounts. If you pay via credit card, we receive this payment automatically as soon as you have paid. If you pay via EFT or bank deposit, your order will only be dispatched within 24 hours of your payment clearing.
  
  
• You will receive a tracking number by email once your parcel is collected.
  
  
• Shipping time applies to the transit time, but does not reflect the processing time to prepare, pack, and ship your order from our warehouse. Orders are typically processed in 24-48 hours, Monday through Friday, excluding public holidays and weekends.
  
  

Who delivers

• We use BobGo.
  
  
• Courier delivery takes 1 – 5 working days depending on the order’s destination.
  
  
• Deliveries are made Monday to Friday between 9am – 5pm.
  
  
• There are no deliveries on weekends or public holidays.
  
  
• Main city centre delivery takes 1 – 5 working days.
  
  
• In remote areas deliveries can take up to 7 working days.
  
  
• Your delivery address should be at an address where somebody you trust will be available to accept your order at any time. Anyone at the delivery address can accept the delivery. In order for us to prove that delivery of an order has been completed, we do not have to prove that you personally received the goods, but rather that any person at the delivery address signed for the delivery.
  
  

Tracking your order

You will get a tracking link by email at dispatch. If it has been more than 5 business days and your tracking has not moved, email orders@ilovenatural.co.za with your order number and we will chase it.

Delays

Unforeseen circumstances, for example, adverse weather, closed roads, strikes etc. could prolong the delivery time. This is rare but it does happen, therefore a ‘late’ delivery is not grounds for a refund or cancellation of the order. However, if your delivery has not been delivered after the estimated times shown above, please contact us with your order number so that we can follow up on the matter. .

Damaged or missing parcels

• Visibly damaged on arrival: note it with the driver if you can, and email us within 2 days with photographs.
  
  
• Tracking says delivered but nothing arrived: contact us within 1 day and we will open a query with the courier.
  
  

Either way, email orders@ilovenatural.co.za with your order number. Your rights for defective goods are covered separately in our Refund and Returns Policy.

Incorrect addresses

• Please check your delivery address at checkout. If a parcel is returned to us because the address was wrong or incomplete, we will resend it once you have paid the return as well as re-delivery cost.
  
  
• If you spot a mistake, email us immediately — we can usually correct it before dispatch.
  
  

Last updated: 31 August 2026